退款政策
Returns & Refunds
We understand that sometimes a purchase may not work out as expected. Selvaroq accepts eligible return requests made within 30 days after an order is delivered.
Before sending anything back, please email sgnlretteg@outlook.com with your order number and a brief explanation of the return. If the item arrived damaged or incorrect, please also include clear photos.
Once the request has been reviewed, our customer service team will send you the appropriate return instructions and return destination. Please do not send a package back before receiving these instructions.
Items Eligible for Return
Returned merchandise should be:
- Unused and in resalable condition
- Returned with the original packaging and accessories
- Free from damage caused after delivery
- Accompanied by the original order information
Products that have been used, altered, or returned incomplete may be declined or may qualify only for a partial refund.
Problems With Your Order
If your package arrives damaged, defective, incomplete, or contains an incorrect item, contact us promptly at sgnlretteg@outlook.com.
After reviewing the situation, we may provide a replacement, refund, or another reasonable solution depending on the circumstances.
Items We Generally Cannot Accept
Returns may not be available for:
- Personalized or specially made products
- Used personal-care or hygiene items
- Perishable merchandise
- Gift cards
- Products damaged through customer misuse
- Final-sale items where clearly identified before purchase
Return Delivery Costs
For ordinary returns, return shipping is generally the customer's responsibility.
If we sent an incorrect item or the item arrived damaged or defective due to circumstances attributable to us, we will provide further instructions regarding return costs.
We recommend keeping the tracking information for any return shipment until your return has been completed.
Refund Processing
After an approved return reaches us and is inspected, we will email you with the result.
Approved refunds are returned to the original payment method, generally within 10 business days after approval. Your bank or card provider may take additional time to display the credit.
If you have not received an approved refund after 15 business days, please contact:
Order Changes and Cancellations
Contact us as soon as possible if you need to change or cancel an order. We will try to accommodate the request before fulfillment begins, but changes cannot be guaranteed once an order is being processed or has shipped.